Scripture Connect Refund Policy

Our Promise to You

We’re confident that our personalized study guides will enhance your group’s sermon discussions and Bible study experience. To demonstrate this confidence, we offer a First Study Satisfaction Guarantee.

First Study Satisfaction Guarantee

If you’re not completely satisfied with the first study guide you generate with your Scripture Connect subscription, you’re eligible for a full refund of your subscription payment. Here’s how it works:

  1. Eligibility: This guarantee applies only to the very first study guide you generate with our platform.
  2. Request Timeline: Refund requests must be submitted within 7 days of generating your first study guide.
  3. How to Request: Email connect@scriptureconnect.com with the subject line “Refund Request” and include:
    • Your account email address
    • Date of first study guide creation
    • Brief reason for dissatisfaction (to help us improve)
  4. Processing: Approved refunds will be processed within 5-7 business days to your original payment method.

Limitations

  • Multiple Studies: Once you’ve generated more than one study guide, your subscription is no longer eligible for this satisfaction guarantee.
  • Credit Usage: If you’ve used more than 1 credit from your subscription, you’re no longer eligible for a full refund.
  • Subscription Terms: Standard subscription terms apply to all subsequent billing periods.

Other Subscription Management

  • Cancellations: You may cancel your subscription at any time from your account dashboard. Cancellation will stop future billing but will not generate a refund for the current billing period.
  • Plan Changes: You may upgrade or downgrade your subscription at any time. Prorated adjustments will be applied to your account balance.

Contact Us

If you have any questions about our refund policy or need assistance with your account, please contact our support team at connect@scriptureconnect.com.

This policy was last updated on April 15, 2025.